Shipping & Payment Policy
Effective Date: October 2025
1. Delivery Time & Coverage
- We deliver orders nationwide across Pakistan.
- Usual processing time: 1–2 business days (excluding Sundays and public holidays).
| Zone | Estimated Delivery Time |
|---|---|
| Major cities (Karachi, Lahore, Islamabad, etc.) | 1–3 business days |
| Other cities / rural areas | 2–5 business days |
In exceptional cases (weather, holidays, courier delays), delivery may take longer. We’ll notify you if there’s any significant delay.
2. Shipping Charges & Free Shipping
- Shipping fee depends on weight, size, and destination.
- Free delivery is available on all orders over PKR 25,000.
- For orders below PKR 25,000, shipping charges apply as per courier rates.
- Courier charges are non-refundable once the parcel is dispatched.
3. Payment Methods
We accept the following payment methods:
- Cash on Delivery (COD)
- Bank transfer / bank deposit
- Online payment via credit or debit cards
- Local mobile wallets and payment gateways
Note: COD orders may include a small additional handling fee.
4. Order Processing & Confirmation
- Once you place an order, you’ll receive an order confirmation email with details.
- We verify address, stock availability, and payment before dispatch.
- If there’s any issue (out of stock, wrong address, etc.), we’ll contact you before shipment.
5. Dispatch & Courier
- We ship orders via trusted courier partners nationwide.
- You’ll receive a tracking number by email or SMS after dispatch.
- Track your parcel on the courier’s tracking portal or via our support team.
6. Late Delivery & Liability
- In case of significant delay, contact us for status updates or resolution.
- HomeSolutionsPK is not liable for delays caused by:
- Incorrect or incomplete address
- Unavailability of recipient
- Weather, strikes, or unforeseen circumstances
7. Payment Failure & Cancellations
- If payment fails or remains unconfirmed, your order may be canceled automatically.
- Orders cannot be canceled after dispatch.
- If cancellation is requested before dispatch and accepted, any paid amount will be refunded as per our Refund Policy.
8. Returns & Refunds
- Returned items must comply with our Return & Refund Policy.
- Refunds are processed through the original payment method.
- Shipping charges are non-refundable unless due to our error.
9. Change of Address / Rescheduling
- Address or delivery date changes are possible before dispatch only.
- After dispatch, modifications cannot be guaranteed.
- If a parcel is returned due to a wrong address or refusal, re-delivery charges may apply.
10. Contact & Support
If you have any questions about shipping or payment, feel free to contact us:
- Email: info@homesolutionspk.com
- Phone: 0337-0344010
- Support Hours: Monday to Saturday — 12:00 PM to 09:00 PM