Frequently Asked Questions (FAQs) – HomeSolutionsPK
Welcome to the HomeSolutionsPK FAQ section! Below you’ll find quick answers to the most common questions about orders, shipping, payments, and returns. If you don’t find what you’re looking for, feel free to reach out to our support team.
1. How can I place an order on HomeSolutionsPK?
Simply browse our products, click “Add to Cart,” and proceed to checkout. Fill in your shipping details and choose your preferred payment method. Once confirmed, you’ll receive an order confirmation via email or SMS.
2. What payment methods do you accept?
We currently accept the following payment methods:
- 💵 Cash on Delivery (COD)
- 🏦 Bank Transfer
- 📱 JazzCash / Easypaisa
- 💳 Debit & Credit Card payments (via secure gateways)
3. How long will my order take to arrive?
Delivery usually takes 3–7 business days depending on your city and courier service. During promotions or holidays, delivery may take slightly longer.
4. Do you offer free delivery?
Yes! 🎉 We offer Free Delivery on orders above ₨25,000 anywhere in Pakistan.
5. How can I track my order?
Once your order is dispatched, you’ll receive a tracking number via SMS or email. You can use it to track your parcel directly on the courier’s website or by contacting our support team.
6. What is your return or exchange policy?
You can return or exchange your order within 3 calendar days of delivery if it meets our Return Policy conditions.
The product must be unused, undamaged, and in its original packaging.
7. How do I request a refund?
Once your return is approved, the refund will be processed as per your selected method:
- Refund Voucher: Within 24 hours
- Bank Transfer: 3–15 business days
- JazzCash / Easypaisa: 3–20 business days
Check full details in our Refund Policy.
8. Are there any non-returnable items?
Yes, the following items are not eligible for return due to hygiene or manufacturer restrictions:
- Beauty and personal care products
- Items without original tags or receipts
- Used or damaged items
9. Can I cancel my order?
Orders can only be cancelled before dispatch. Once your item has been shipped, you may need to follow the return process after delivery.
10. How can I contact HomeSolutionsPK customer support?
You can reach us easily through the following channels:
📞 0337-0344010
☎️ 021-32730534
📧 info@homesolutionspk.com
🕒 Monday to Saturday, 12:00 PM – 09:00 PM
11. Do you sell genuine and high-quality products?
Absolutely! All our products are sourced from trusted suppliers and undergo strict quality checks before shipping.
HomeSolutionsPK guarantees genuine, premium, and reliable items for your home.
12. Do you deliver outside Pakistan?
Currently, we deliver only within Pakistan. However, we plan to expand international shipping soon.
13. Can I change my shipping address after placing an order?
Yes, you can change your shipping address before dispatch by contacting our support team at
info@homesolutionspk.com or calling 0337-0344010 / 021-32730534.
14. What if I receive a damaged or wrong product?
In such rare cases, please contact us within 3 days of receiving your order.
Provide pictures or videos of the product, and we’ll replace or refund your item as per our Return Policy.
15. What are your service hours?
Our team is available to assist you Monday to Saturday, from 12:00 PM to 09:00 PM.
Still have questions?
Don’t worry — reach out to our friendly support team anytime at
info@homesolutionspk.com or call 0337-0344010 / 021-32730534.
We’re always happy to help 💬